This page contains some general questions handled by our support staff, with some commonly experienced hardware problems (only on hardware purchased and supplied by Premier Data Systems). 

Printers

How do I install and configure printers in The Uniform Solution program?

My tag printer is printing blank tags and/or skipping tags.

My receipt printer won't print. My tag printer is not printing blank lines.

Cash Drawer

How do I connect the Cash Drawer to my printer (Epson receipt printer only), and configure in The Uniform Solution program?

My Cash Drawer will not open.

Barcode Scanner

How do I connect the Barcode Scanners to my computer and how do I test the scanner?

My Barcode Scanner is not scanning.

When I scan into an invoice or other screens I get more than what I actually scanned.  How do I fix this?

When I scan into an invoice I have to press the enter key before the item is entered in the invoice.  How do I fix this?

Pole Display

How do I connect the Pole Display to my computer and how do I configure the Pole Display in The Uniform Solution program?

My Pole Display is not working.

PinPad

How do I connect the VeriFone Pinpad to my computer and how do I configure the pinpad in The Uniform Solution program?

My Verifone Pinpad doesn't work.

Swipe Reader

How do I connect the Swipe Reader to my computer?

Versa Keyboard

How do I connect the Versa Keyboard to my computer?

Network

My network is down.

Computer Problems

I can't get my computer to boot up.