Abnormal Termination Detected

   This is the result of system crash. After the computer crashes, the next time the program is started this warning will be displayed.

     Like it says, it is recommended to run Scandisk to be sure that your hard drive is not bad. System crashes are one indication of hard drive failure. If you click continue, The Uniform Solution program will attempt to run as normal. If you click Scandisk, Windows will run Scandisk to check your drive for errors.

Path to the Program's Data NOT Set

Try to select and open the drive letter of the server and open the USW folder. If you cannot see the drive letter of the server, then the network has lost its connection. Reboot the computer(s) beginning with the server. Check connections and mapping. Make sure you are logged into Windows... that is be sure that you did not <CANCEL> the login at the login screen. See also the Network is Down section.

Cannot Create Data-file

This is a good indication that there is not enough disk space. Free up space by removing unused programs or files. Install an additional or larger hard drive.

Number of Users Exceeds License

If the program is incorrectly perceiving too many users and you are not exceeding your license, then there has been an abnormal termination of the program. If you are in a networked environment, have everyone exit the program and then get back in beginning with the server. Note: If you have 3 computers, with one as the file server, and a 2 user version of the program, you will get this message if you open the program on more than 2 machines. If you are using The Uniform Solution on a dedicated server for data file and printer sharing only, you do not need to be logged into the program on the server in order for your workstations to access the data files.

Eltron Tag Printer Prints Blank Tags

Try performing a sensor gap procedure. To do this, turn the printer off. Then hold down the green feed button while you turn the printer on. Hold the feed button for a few seconds and then release it. When the printer finishes printing, press the feed button once.

Receipt Printer Doesn't Print

Check for power on and to the printer. Check all the cable connections. Check for damaged cables. Verify the accuracy of the workstation printer settings within the FILE>PRINTER SETUP section of the program. Make sure Type and Model are correct for each type of receipt (sales, credit cards, etc.)

Test Receipt Printer

To perform a quick test of your receipt printer from within The Uniform Solution, go to Sales and select Sales by Date, then select a sale to reprint (F9-Reprint Invoice). (see Receipt Printer Doesn't Print for more information then select <Back> in your browser to return to this point).

Typical Port Settings

Normally our systems are configured with LPT1 and LPT2 reserved for Local, physically connected printers. Network printers will typically be assigned to LPT3 or greater. Com ports are not generally used for printers, however there are instances where an Epson serial receipt printer or an Eltron tag printer may be connected to a Com port (see Networked Printers for more information then select <Back> in your browser to return to this point).

Cash Drawer Will Not Open

Make sure that the receipt printer is turned on and the cables have not been disconnected from the cash drawer or the receipt printer. From SETUP>THIS COMPUTER>2.CASH DRAWER, confirm that "This computer controls a cash drawer" is set to "Yes" and that the printer or port(COM or LPT) settings are correct. If the cash drawer is connected through a receipt printer, make sure the correct model is selected and that the Windows name for the printer is selected from the drop down list. Also make sure that the cable is not backwards. For all practical purposes, if the receipt printer works, the cash drawer will work. (see Receipt Printer Doesn't Print for more information then select <Back> in your browser to return to this point).

Computer Will Not Boot

Check the power source thoroughly and all peripheral cabling for correct and secure connections. Make sure that you don't have any diskettes or any other removable media in any of the drives. It is possible that an LPT card (printer port) has gone bad or is not secure in its slot. Typically, the machine will not boot and the monitor will remain black with the on-indicator lamp flickering or dimmed. The LPT card or cards need to be checked for a secure connection in the slot. The cards can be removed one at a time and the system re-started to identify a possible bad card. If all the LPT cards have been removed and the system will still not boot, then the problem lies elsewhere. If the computer system was not supplied by Premier Data Systems, we recommend that you contact the manufacturer or supplier of the system and/or seek the services of local computer repair professional. We would also generally discourage anyone from opening the computer case who does not have the necessary experience or qualifications.

Monitor Screen is Blank

Check the On/Off switch. If the monitor on-indicator is lit, turn it off then check the cable connections to the computer. After checking the cables for a good connection, turn the monitor back on. If your monitor is on and the screen is still black, try restarting your computer. If your system does not load, (boot-up) your monitor screen will be black. (see Computer Will Not Boot for more information then select <Back> in your browser to return to this point). If the monitor on-indicator is not lit, check the monitor power cable. Make sure that the power source is working, i.e. verify there is power at the wall outlet. If you are using a power strip, make sure it is functioning and the circuit breaker has not been tripped, if it has reset it. Typically, your monitor will not just fail. If it is going bad you will see the signs long before the screen just quits (i.e. dimming flickering images, et cetera). While it is possible, it is equally unlikely that your video card should fail. If the system was working, you can rule out compatibility issues unless the video drivers and or screen settings have been inadvertently changed.

Pole Display Not Working Correctly

If your pole display has been functioning correctly, verify that the power and cabling connections have not been disturbed and that the program settings are appropriate for your current POS hardware configuration. In the program SETUP>THIS COMPUTER>3.POLE DISPLAY, be sure that the customer pole display is [checked] and that the model and port settings are correct and not conflicting with any other COM port setting.

Network is Down

There are many things to check if your computers cannot see one another.

1. Check all cable and hub connections.
2. Turn off all computers and restart them beginning with the server.
3. Look in the device manager (START>SETTINGS>CONTROL PANEL> 'SYSTEM') and find the component called Network adapter. Check the properties of the network adapter to make sure that it is functioning properly. If it is not, it is possible that the network card is bad, or that it simply needs to be enabled. (A power surge or can cause the card to stop working or disable it, as well as plugging in the network cable while the computer is on.)
4. If you have Windows XP, make sure that your network connection is enabled. Open My Network Places and select View connections. Right-click on your network connection and select Properties. If one of the options is ENABLE, then select it.

Remote Computer Cannot "see" the Server

Make sure that your workgroups are the same on each computer. In Windows 98, right-click on Network Neighborhood and select properties. Then select the Indentification Tab. In Windows XP, right-click on My Computer and select Properties, then select the Computer Name tab. For other network settings, right-click My Network Places and select Properties, then right-click on Local Area Connection and select Properties.

We recommend you specify an IP address for each of your computers to use on the network. These settings are also in the network properties. On the Configuration Tab, click the TCP/IP-> listing for the network adapter (not the Dial Up adapter) and click the Properties button. Click the 'Specify an IP address' option and enter 192.168.1.10 for your server. Increment the last number sequentially for all other computers on the network. (192.168.1.11 and so on) The Subnet mask should always be 255.255.255.0. This is especially important when networking with Windows XP. If these settings do not correct the problem, then see the Network is Down section.

Prompted to Run Month End on Wrong Day

If you have already run the Month End or Year End process, Do Not ReRun. Check the computers system date and time to correct it if it is wrong. You can set the date and time in Windows using your mouse. Double click on the time displayed at the bottom right on the Taskbar to open the Date/Time Properties Dialog box. From here you will be able to set your time zone as well as the date and time.

Sales are Missing

Have you recently restored your files from a backup? If so, your data will be only as good as your last backup was. Check your system date, if it has been changed or is wrong, your transactions may not be posted on the date you had expected. (see Prompted to Run Month End on Wrong Day for more information then select <Back> in your browser to return to this point). You may have also entered the wrong payment type. After resetting the computers system date or if you have the wrong payment type; you may want to delete the incorrect transactions and re-enter them with the correct date or payment type.

The Uniform Solution and The Uniform Solution for Windows are trademarks of Premier Data Systems. All other products mentioned are registered trademarks or trademarks of their respective companies.

Questions or problems regarding this web site should be directed to support@theuniformsolution.com.
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