| 1. |
Turn all
the computers on the network off and then
restart beginning with the
server. Restarting your computers
will force the computers to attempt to reconnect
to the network. As a reminder, laptop
computers do not fully shut-down unless you
press the power key for approximately 5
seconds. |
| 2. |
Check all
network cables that are connected to the
computers and to the router, gateway or Hub to
ensure none of the cables have come loose or
been disconnected. Check for damage to the
cables. If you use a PCMCIA card on your
laptop make sure it is plugged in securely in
the slot on the laptop
computer. |
| 3. |
Check the
network settings. Open My Network
Places click on View
Network Connections right-click
on Local Area Connection and
make sure the network is
enabled. You can also
click on Repair to try and
repair the connection to the
network. |
| 4. |
Check your network adapter
in Device Manager to ensure it is working
properly. To do this, right-click on
My Computer >
Properties >
Hardware Tab >
Device Manager button. In
the list locate the Network Adapter
click on the plus sign to open the
list. Locate your network adapter
right-click and then left-click on
properties. Check the status. If the
network adapter is not working correctly you
will need to have a computer
technician come in to install a
new network adapter. |
| 5. |
Check the mapping on the workstation
computer to ensure you are still connected
to the server computer. Open
My Computer
and
in the list locate the mapped
drive letter assigned to your server; this
mapped drive letter could have a red
X
over the icon. Double-click on
the mapped drive to see if it will
re-establish a connection. If a screen opens
and you see files and folders, then
the connection was re-stored. Close all screens
back to the desktop then
try opening The Uniform Solution
Program. |
| 6. |
Check your firewalls and
make sure they are turned off in Windows and in
your virus software. |
| 7. |
After checking all the
connections, cables and network configurations
and you still can not get your computers back on
the network you need to call Premier Data
Systems. |
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