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My VeriFone PinPad doesn't work

1.	Check all the connections to the computer and to the VeriFone PinPad.
2.	Check all the configurations in The Uniform Solution program to ensure that the VeriFone PinPad is setup and configured correctly.
3.	Disconnect the phone cable from the VeriFone PinPad and then reconnect to reset the VeriFone PinPad.
4.	Check the configurations in X-Charge to ensure that the VeriFone PinPad feature has been activated. To do this, open X-Charge > File > Setup > Credit Cards > Transaction Tab. No check mark should be entered on this window.
5.	Test the VeriFone PinPad. Close X-Charge then right-click on the X-Charge icon in the System Icon tray (lower right-hand corner of your screen where the time is located) and left-click on Exit. Click yes to close. Open The Uniform Solution program and create an invoice and select method of payment as Debit/ATM. Scan a card and when asked to enter your pin number, enter a fake number then cancel the transaction.
6.	After you have checked all the connections, cables and configurations in The Uniform Solution and in X-Charge, and the VeriFone PinPad still is not working, refer to any manuals that came with the VeriFone PinPad or call Premier Data Systems.

Technical Support is available Monday-Friday 8:30am - 5:00 pm Central Standard time. The phone number is 1-800-286-8929 Option #2.

Please have a valid support contract or be ready to purchase support time.