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Data Conversion Notes

If you are updating your version of X-Charge to the newest version, you should be aware that the X-Charge transaction data conversion, might take several hours to complete, depending on the amount of transaction data.  For this reason, it is recommended that this upgrade be installed after normal operating hours.

Do NOT interrupt the upgrade.  Interrupting the upgrade may cause corruption in the X-Charge database.  If the upgrade/conversion is interrupted, please go to X-Charge Server > File > Utilities, Convert transaction files to v6 to re-start the process.


Technical Support is available Monday-Friday 8:30am - 5:00 pm Central Standard time.
The phone number is 1-800-286-8929 Option #2.

Please have a valid support contract or be ready to purchase support time.