technical_support_config

My tag printer is printing out blank lines.

Your print head is probably dirty and needs to be clean. Paper dust can build-up on the print head also known as the platen and when this happens, the print head needs to be cleaned. You can use either the cleaning pen that came with the printer or a Q-tip with isopropyl alcohol (should not be dripping wet). Open the printer (the printer does not have to be off). Allow the print head to cool (approximately one (1) minute). Remove the ribbon. The print elements are located in the dark lines on the print head. Rub the pen or Q-tip with alcohol across the print head to clean.

After you have cleaned the print head and if the printer is still printing out tags/labels with blank lines, refer to the manual that came with your printer or call Premier Data Systems.

Technical Support is available Monday - Friday 8:30am - 5:00pm Central Standard time. The phone number is 1-800-286-8929 Option #2.

Please have a valid support contract or be ready to purchase support time.